Customer Service Executive (Basic + AWS + Allowance + Bonus) - #1123519

Job Description:

• Respond promptly and professionally to customer inquiries, service requests, and complaints.

• Handle customer feedback or complaints and follow up to ensure resolution.

• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.

• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.

• Monitor and manage collection schedules and purchase order.

• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.

• To maintain and upkeep the filling system and NAV software on all aspects of waste information.

• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.

• To update customer database in respect of customers and potential customers.

• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements:

• Minimum Diploma in Service Management, Business, or a related field.

• At least 2 years of relevant experience are preferred.

• Adaptability, problem-solving, and analytical skills.

• Good communication skills and pleasant personality.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [email protected]

Please include the following information:

• Reason for leaving

• Expected Salary

We regret only shortlisted candidates will be notified.

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