Customer Service Specialist - #1122966

Responsibilities and Duties

• Generate sales order for order processing.

• Accepting order inquiries from customers and responding with follow-up queries.

• Handling and resolving customer feedbacks.

• Ensure all deliveries to customers are properly communicated to all parties.

• Co-ordinate with Logistics/ 3rd party to ensure on-time delivery.

• Verify certificate of analysis/ compliance, applying inspection status.

• Preparing, generating and distributing order acknowledgements and daily reports.

• Maintaining database of customer contacts.

• Maintain good filing and retrieval system to ensure easy access of work documents.

• Any other duties as assigned,

Knowledge and Skills Requirement

• Diploma in Business Admin 

• At least 2 years working experience in related field.

• SAP knowledge is an added advantage

• Excellent communication skills.

• Proficiency in Microsoft Office.

Other information

• 5-days work week (Monday to Friday)

• Working Hours: 8.00am to 5.00pm

• Company transport provided at designated pick-up point (Jurong West, Boon Lay, Lakeside, Jurong East, Serangoon, Bukit Panjang, Choa Chu Kang, Woodlands MRT)