Technical Services Engineer - #1120743

“We prefer direct recruitment. Please, no calls or emails from employment agencies”

About Us

WEG Singapore Pte Ltd, a subsidiary of the WEG Group, has a strong presence in over 135 countries. We are committed to delivering high-quality products and exceptional customer service. Due to business expansion, we are currently seeking a talented and qualified Technical Services Engineer to join our team.

The Service Engineer plays a crucial role in ensuring the efficient installation, maintenance, and troubleshooting of WEG products and equipment at customer sites. This position is vital in providing high-quality technical assistance, training, and guidance to our customers. The Service Engineer works closely with clients, engineers, and cross-functional teams to develop customised solutions that meet customer needs and drive operational excellence.

What we offer

At WEG Singapore Pte Ltd, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary and benefits package, we offer opportunities for professional development, ongoing training, and a collaborative work environment that encourages teamwork.

• AWS & Variable Bonus

• Medical benefits

• Group Health Insurance

• Annual Salary increment

What you'll be doing

1. Installation and Commissioning:

   • Responsible for the installation and commissioning of WEG products(such as Electric motor, Drives & Alternator) and equipment at customer sites.

   • Work closely with control systems to integrate VFDs and motors into a cohesive operation.

   • Ensure that all equipment is set up correctly and meets operational standards.

2. Maintenance and Repairs:

   • Perform field service for maintenance and troubleshooting of equipment to ensure smooth operation.

   • Diagnose and repair technical issues related to equipment malfunction or failure.

3. Customer Training and Support:

   • Provide technical support and guidance to customers regarding product usage and maintenance.

   • Conduct on-site training sessions for clients on how to operate and maintain equipment.

4. Technical Support and Consultation:

   • Offer technical consultation to assist in resolving complex technical issues.

   • Collaborate with the technical team to develop solutions tailored to customer needs.

5. Documentation and Reporting:

   • Maintain detailed service records, including maintenance schedules, repairs, and customer feedback.

   • Submit regular reports on job status, equipment conditions, and service-related activities to management.

   • Provide recommendations for improvements based on site observations and customer input.

6. Health, Safety, and Compliance:

   • Ensure compliance with local health and safety regulations while on-site.

   • Promote a safe working environment by following safety protocols and using proper safety equipment.

   • Adhere to company policies and guidelines for quality control and industry standards.

7. Collaboration, Coordination, and Customer Relationship Management:

   • Work closely with the technical and support teams to resolve complex technical issues.

   • Maintain strong relationships with clients, addressing technical inquiries and service-related concerns.

8. Travel Requirements:

   • Willingness to travel in ASEAN region for on-site service, commissioning/installations, maintenance, and customer support.

   • Occasional travel to regional or overseas locations may be required based on project needs and customer requirements.

9. Experimentation and Investigation:

   • Analyse data and report findings to support product and system improvements.

10. Inventory and Materials Management:

    • Inspect inventory levels and reorder materials and technical components to maintain stock for ongoing projects.

    • Ensure the availability of necessary parts and components to avoid project delays.

11. Record-Keeping and Presentation Support:

    • Assist with presentations and documentation for internal and external stakeholders.

12. Emergency Response / Urgent Support:

    • Provide urgent support and troubleshoot critical issues during emergency breakdowns to minimize downtime.

    • Respond quickly to urgent customer service requests, ensuring minimal disruption to operations.

13. Strong Communication Skills:

    • Verbal Communication: Ability to articulate thoughts and ideas clearly and confidently in meetings, presentations, and discussions with colleagues, clients, and stakeholders.

    • Written Communication: Skilled in drafting clear, concise, and professional emails, reports, and documentation for both internal and external audiences.

    • Active Listening: Able to attentively listen and respond appropriately to ensure understanding and build effective working relationships.

    • Interpersonal Skills: Comfortable interacting with a wide range of individuals and fostering positive relationships in both team environments and one-on-one situations.

    • Adaptability in Communication: Adjust communication style and tone depending on the audience, whether addressing technical teams, senior management, or customers.

    • Conflict Resolution: Ability to navigate difficult conversations or misunderstandings with tact and diplomacy to maintain a positive and productive work atmosphere.

What we're looking for

• Diploma & Degree in Electrical / Mechanical Engineering or any relevant qualification.

• Possess an min 3 years’ experience in commissioning & trouble shooting of Electric motor, drives and control system for Marine vessel is desired.

• Possess a Class 3 Driving license

• Possess strong technical skills, including knowledge of electrical systems, PLC, communication protocols, troubleshooting techniques, and safety practices.

• Good communication and interpersonal skills, with the ability to interact effectively with customers and colleagues

• Experience working in marine industry will be advantage 

• Positive attitude and a team player

• Bilingual as need to communicate with China counterpart

• Experience working in marine industry will be advantage