Customer Focus Executive (Freight) - #1120373

Job title: Customer Focus Executive (Freight)
Reference ID: 36890

Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Freight) to be based in their Changi AirFreight Centre.


【Responsibilities】
- Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries
- Build strong relationships with clients by providing timely updates and proactive communication
- Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery
- Monitor shipments and provide real-time status updates
- Handle customer concerns professionally, aiming for swift and effective resolution
- Ensure all shipping documents comply with customs and regulatory requirements
- Process invoices accurately and in a timely manner
- Coordinate with the finance team to resolve discrepancies or adjustments
- Assist the sales team with client follow-ups, rate quotations, and post-booking coordination
- Maintain accurate customer and shipment records for operational and audit purposes
- Suggest and support continuous improvement efforts across customer experience and operations


【What you will receive】
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 15 days
- Medical Leave
- Birthday Leave
- Family Care Leave
- Medical Insurance
- Dental Benefits
- Shift Allowance


【Requirements & Preferences】

(Must)
- Diploma/Degree in Logistics, Supply Chain, Business, or related field
- Minimum 3 years of experience in logistics/freight forwarding
- Proficient in freight documentation and customs processes
- Experience with billing and invoicing systems
- Excellent communication, coordination, and customer service skills
- Able to multitask and work well in a fast-paced environment
- Strong attention to detail and accuracy in documentation

(Advantageous)
- Able to start work within short notice

-----------------
We regret that only shortlisted candidates will be notified.

Registration No.: R1659635 (Nur Haida Sakina Binte Mohd Azmi)
Recruitment Licence: 12C5051