Operations Manager - #1118979

Operations Manager

Key Roles & Responsibilities

This position is part of 2-members team and 3 outsourced Technicians.

Facilities & Maintenance Management

·       Oversee mall infrastructure, equipment, and facility upkeep (ie. cleaning, security, pest control, waste management etc)

·       Plan and coordinate preventive and adhoc maintenance to ensure operational excellence and safety

·       Lead regular inspections and audits to ensure facilities are in top condition

Compliance & Regulatory Oversight

·       Ensure compliance with all relevant codes, laws and regulations including Water Efficiency, Waste & Food Waste Management, fire safety protocols

·       Review and enhance operational Standard Operating Procedures (SOPs) and guidelines

Contractor & Vendor Management 

·       Set benchmarks and monitor contractor performance through service level agreement (SLA) and routine inspections

·       Procure and manage maintenance contracts for equipment and systems

·       Oversee issuance and compliance of Permit to Work (PTW and risk assessments)

·       Serve as the primary liaison with authorities, consultants and contractors, ensure all operations adhere to the highest regulatory and safety standards

Budgeting & Cost Management 

·       Develop, manage, and monitor the operations budget

·       Track operational expenses and propose cost-saving initiatives without compromising service quality  

Project & Fit-Out Coordination   

·       Support Asset Enhancement Initiatives (AEI) and Tenants’ Fit-Out/Reinstatement works

·       Provide operational support during mall promotional events and activities

Emergency Preparedness & Safety  

·       Develop and implement emergency response plans and incident reporting procedures

·       Ensure regular fire safety checks and drills are conducted and documented

Tenant & Customer Relations   

·       Act as primary contact for tenant operational issues and resolve them promptly

·       Handle customer complaints/feedback related to mall operations

Requirement

 ·         Possess at least a diploma or higher in Facilities Management, Building Services, or a related field

·         Minimum 5 years of relevant experience in a managerial role, preferably in retail property or mall operations management  

·         Experience in Property/Facilities Management, and MCST Management will be an added advantage

·         Good knowledge of building systems (ie. electrical, ACMV, mechanical).  Familiarity with statutory and regulatory requirements, including authority submissions.  NEA Environmental Control Office certification is preferred

·         Excellent leadership, communication and interpersonal skills

·         Strong organizational and problem-solving abilities

·         Proactive and service-oriented with a customer-first mindset

·         Proficiency in Microsoft Office Suite

·         Ability to manage multiple priorities, meet deadlines and perform effectively under pressure