IT Support Technician - #1118511

We are seeking a proactive and skilled IT support Executive to oversee all aspects of our company's information technology and ERP systems. The ideal candidate will provide comprehensive IT support across our multiple sites, with a particular focus on ensuring the seamless operation of systems critical to our manufacturing processes. This is a hands-on role that requires a strong technical background, excellent problem-solving abilities, and a collaborative spirit.

 Key Responsibilities:

• Level 1 support, maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers, CCTV, Door access, VOIP Phones and other network issues

• Provide training to users in the usage of systems and access to networks.

• Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.

• Provide input for annual IT requirements planning and budgeting.

• Analyse and evaluate system and users’ requirements and make recommendations for IT upgrades.

• Troubleshoot issues related to the integration of IT with manufacturing equipment and production lines.

Requirements:

• Education: Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

• Experience: At least 4 years of hands-on experience in a related IT support or systems administration role, preferably within the manufacturing or a similar industrial environment.

Personal Attributes:

• A proactive, self-driven, and analytical mindset with a strong ability to take initiative.

• Excellencommunication and interpersonal skills to effectively interact with vendors, colleagues, and management.

• A meticulous, hands-on team player who is prepared to take on newchallenges.