Frontline Customer Service @ Northeast - Up to $2600 - #1115230

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage

• Pleasant and professional demeanor with good interpersonal and communication skills

• Able to handle customer enquiries tactfully and manage queues efficiently

• Able to work independently and as part of a team

• Willing to travel and work at various office locations across Singapore, depending on deployment and manpower requirements

Working hours / Location:

• Mondays to Fridays – 8:15am to 6:30pm (with 1hr break)

• North-East Location

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang