Customer Service Executive (Air Freight) - #1115172

Summary:

• MNC

• Basic $2,800 - $3,800

• AWS+VB

• 9am - 6.30pm (Mon - Fri) /9am - 1.30pm (Sat)

• Location: Alps Ave

Responsibilities

• Delivered friendly and reliable customer service, providing flight details within 1 hour of booking.

• Ensured export document compliance, permits, and customs processes were completed on time.

• Monitored onboard shipment status and updated customers on irregularities.

• Coordinated with Operations, Warehouse, Traffic, and Planning teams for smooth workflow.

• Maintained accurate airfreight rates and stayed updated on airline/government requirements.

• Prepared timely customer reports and ensured shipments were arranged as per SOP.

• Liaised with stakeholders and supported Sales with special arrangements.

Requirements:

• Diploma or Equivalent with experience in airfreight/logistics customer service.

• Detail-oriented with ability to meet tight deadlines and ensure compliance.

• Proficient in MS Office and familiar with freight management systems.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293