IT Project Manager (Agile) - #1114402

Key Responsibilities

Leadership and Strategy

• Work alongside Change Lead to evaluate and prioritize technical change requests, ensuring alignment with business and regulatory requirements while managing feasibility and risk.

• Establish and enforce technical standards, processes, and best practices to ensure consistency across teams and projects.

Application Delivery Management

• Serve as a key point of contact in Technology and manage the end-to-end technical delivery of changes, ensuring that they are completed on time, within scope, and meet business requirements.

• Collaborate with L3 Application Change to define technical requirements and ensure solutions meet stakeholder needs and complies with enterprise design principles, security and control standards

• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure smooth production cutover and adequate post implementation support.

• Proactively identify and mitigate risks or technical issues that could impact delivery timelines or quality.

• Partner with testers to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing.

• Manage level 3 support (after helpdesk and app support) and production issue bug fixes.

Reporting and Metrics

• Monitor and report on the progress of technical delivery, providing regular updates to Project Manager, Product Manager (for Industry Projects) and Change Lead and identifying potential delays or issues.

• Define and track key performance indicators (KPIs) to assess the effectiveness of technical delivery, such as code quality, deployment frequency, and incident resolution.

• Ensure proper tracking of technical risks and compliance status, escalating issues when necessary to Project Manager and Change Lead, ensuring mitigation strategies are in place.

Stakeholder Engagement and Communication

• Collaborate with Project and Product Managers to gather requirements, assess impacts, and prioritise initiatives to ensure alignment with business objectives.

• Communicate delivery progress, technical risks, and challenges to both technical and non-technical stakeholders in a clear and transparent manner.

Requirements

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. A Master’s degree is a plus.

• Minimum  5 years of experience in IT delivery or project management

• Proven experience in delivering complex technical solutions, including managing software development lifecycles and change management.

• Experience working in regulated industries (e.g., banking, finance, payments) is preferred.

Skills and Knowledge

• Strong understanding of computer systems, cloud platforms, application architectures, and security/compliance in regulated environments.

• Familiarity with banking, finance, and payments industry trends, regulations, and compliance requirements is preferred.

• Expertise in Agile, Scrum, or DevOps methodologies, with hands-on experience managing projects using these frameworks.

• Familiarity with ITIL or similar frameworks for change, incident, and release management.

• Proficient in project management tools like Microsoft Project, Microsoft Visio, Jira, or Asana.

• Strong problem-solving and troubleshooting skills, with experience in root cause analysis and incident resolution.

• Strong project management skills with the ability to prioritise tasks, manage multiple projects, and meet deadline, particularly in a high-stakes environment with competing deadlines.

• Excellent communication skills to effectively manage stakeholder expectations and convey technical concepts to non-technical audiences.

• Ability to make informed decisions under pressure and effectively manage crisis situations