Customer Service Executive - BYD/Denza - #1114392

Job Title: Customer Service Executive - BYD/Denza  5.5days works week

Location: Ubi

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Assist in booking appointments for customers.

• Troubleshoot and resolve customer issues and complaints in a timely manner.

• Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.

• Maintain accurate records of customer interactions and transactions using CRM software.

• Monitor customer satisfaction levels and identify areas for improvement in service delivery.

• Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.

• 2+ years of experience in customer service or related field.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and prioritize tasks effectively.

• Proficiency in Microsoft Office and CRM software.

• Knowledge of automotive industry and electric vehicles is a plus.

• Fluency in multiple languages is an advantage.

Benefits:

• Competitive salary commensurate with experience.

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Opportunities for career advancement and professional development.

• Dynamic and collaborative work environment with a diverse team of professionals.