Freight Operation Manager - #1113454

Air Operation Manager

Roles & Responsibilities

• Lead and manage airfreight operation team

• Ensure smoothy operations and good customer services.

• Execution of MAWBs and HAWBs (Direct and consolidation shipment)

• Manage airline FWB/FHL submission

• Follow up and processing of shipment with shipment status and revert to agents/clients

• Do all necessary documentation for all shipments and plan for collection and delivery of shipments with contractors in order to meet flight closing time.

• To ensure all COD customers payments are collected prior to release airwaybill/delivery to customer.

• Attend to all messages pertaining to operation matters.

• Responsible to oversee airfreight import and export billing to clients and agents

• Closing of all airfreight import and export job files promptly to meet month end closing

• Maintain good relations with all customers and agents to ensure good customer services.

• Ensure profitability for businesses secured with regular review with management.

• Support customer services and pricing team on air operational issues

• Any other official duties assign by Management.

Qualifications:

• Min 2 years’ experience overseeing a team to run an airfreight import and export operation of the company

• Extensive background in freight forwarding industry (agent environment)

• Strong experience in full import and export documentation functions

• Strong leadership skill

• Possess good communication & interpersonal skills

• Good understanding with co-workers and contractors.

• Good command of written and spoken English.

• Self-motivated.

• Customer oriented

• High endurance

• Well versed with tradenet preferred

• Able to work under pressure

• Able to start work immediate preferred

5.5 days work (alternate weekend upon confirmation)

Working hour: 11am to 8pm (Weekday) and 11am to 3pm (Weekend)