Customer Service Officer (Insurance Operations) - #1113119

Job Responsibilities

• Respond to enquiries and requests received via email, mail, and fax within the expected turnaround time

• Manage and resolve issues related to insurance matters from policyholders, distribution representatives, and business partners

• Assess and handle appeals, feedback, and minor complaints from all distribution channels

• Deliver excellent customer service in every interaction

• Support ad-hoc assignments and tasks delegated by the Section Head

• Take accountability in considering business and regulatory compliance risks, and implement appropriate measures to mitigate them

• Keep up to date with industry trends, regulations, and emerging risks to safeguard the company effectively

• Proactively highlight potential concerns and share best practices in risk management

Requirements

• Minimum ‘A’ Levels or equivalent qualification

• Meticulous and detail-oriented, with a strong focus on accuracy

• Consistently produces high-quality work and meets objectives

• Experienced in customer service with a strong drive for service excellence

• High level of integrity, a strong team player, accountable for own work, and positive in attitude

• Singaporeans only