Process Improvement Specialist, Digital Learning Platforms (Government) - #1113090

This position will start off as 3 years contract.

Location:

Civil Service College (CSC), near to Buona Vista MRT

Responsibilities:

User-Centred Research & Insights

• Conduct qualitative and quantitative research to uncover user needs, motivations, pain points, and behavioural patterns.

• Analyse data from surveys, system usage, and feedback channels to identify behavioural trends and inform opportunity areas.

• Synthesise insights into actionable design opportunities and personas to drive meaningful improvements.

End-to-End Experience Design

• Map current-state learning and operational journeys for users of the Digital Learning Eco-system.

• Conduct in-depth evaluation of policies, processes, system workflows, and user data to understand the current state of learning experience and surface friction points.

• Identify systemic gaps, inefficiencies, and redundancies through a combination of user insights and data analysis.

• Design future-state blueprints that support integrated, seamless, and user-empowered learning experiences, and improved CSC’s business operational outcomes.

Service Innovation & Co-Design

• Facilitate co-design workshops with cross-functional stakeholders to uncover needs, prioritise features, and define service requirements.

• Translate stakeholder inputs and service insights into clear business, functional, and technical requirements to guide product development.

• Collaborate with product managers, UX/UI designers, policy teams, and tech vendors to deliver scalable, user-centric solutions.

• Support prototype testing, data collection, feedback loops, and iterative refinements to ensure solutions are usable, impactful, and aligned with user and agency goals.

Change Enablement & Stakeholder Engagement

• Co-design and drive stakeholder engagement strategies with internal and external stakeholders to build buy-in and support successful adoption of new learning systems and services.

• Provide clear and regular updates to management and stakeholders, sharing progress, key insights, and recommendations.

Working Hour:

Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm

Salary:
$4000-$6000

Thank you!

Toh Kim Leng (Glendon)
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182