Executive, Client Management (Supply Chain) - #1111783

Job summary

This role sits in our Healthcare business. It is the connector between the customer and fulfillment. The successful candidate will be an important member understanding sales and supply chain operations. This will be helpful towards a career anchored in the operational aspects of fulfillment.

In summary, the successful candidate is expected to supervise the day-to-day operations of client accounts to ensure smooth client business integration and drive business growth of clients.

Candidates currently in Customer Service roles within Supply Chain Sector are preferred. Pharmacists are also welcomed to apply.

General responsibilities

1) Client Management:

• Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.

• Align the KPI definition and targets with cross-functional team, namely CCC, DC, SCM, and Finance.

• Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.

• Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).

• Liaises with Clients on their requirements & assist to resolve daily problems encountered.

• Maintain high frequency of engagement with Clients to build effective and strong working relationships.

• Work with other cross-functional departments like DC, CCC and finance to ensure clients’ operational requirements are met

2) Inventory Management:

• Coordinate closely with logistics (DC) for incoming shipment tracking.

• Ensure inventory levels is within the contractual inventory holding target.

• Prompt review & action on the obsolesces to minimize the non-working inventory.

• Work closely with DC to monitor the excess storage charges and informed the affected Clients.

• Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.

3) Leadership responsibilities

• Guide team to ensure effective delivery of team’s goals

• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

4) Functional skills and knowledge

• Demonstrate basic understanding of clients' industry/business/products

• Demonstrate basic client management and communication skills

• Proven advanced numeracy and quantitative analysis

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions

• Demonstrate fluency in locally used languages and ideally in English, both written and spoken

Education

• Certificate/diploma/degree in Business Administration or Supply Chain, or equivalent