Customer Service Executive / Customer Service Coordinator #30437898 - #1111441

Customer Service Executive / Customer Service Coordinator #30437898

Industry/ Organization Type
Freight Forwarding / Construction

Position Title
Customer Service Executive / Customer Service Coordinator

Working Location
West

Working Hours
5 days (Mon-Fri: 9am-5.30pm)

Salary Package
Up to $3,500 + OT + Allowances + Bonus

Duration
Permanent Role

Key Responsibilities

• Support import/export shipment processing and arrangements.

• Coordinate with customers, overseas agents, carriers, NVOCCs, and co-loaders on shipment clearance, delivery, and collection.

• Handle the full set of import and export documents.

• Create and update job details in the system.

• Manage billing and costings, and issue invoices on time.

• Prepare manifests.

• Liaise with carriers, feeder operators, vendors, overseas offices, and customers.

• Check vessel berthing and schedules.

• Work with service providers and customers on shipment arrangements.

• Monitor shipments daily (arrival/departure dates and times, short-landed, survey, missing).

• Experience with DG Declaration, Portnet, and Tradenet is an advantage.

• Perform other ad hoc duties as assigned.

Requirements

• At least GCE “N”/ “O” Level or equivalent.

• 1–2 years of experience in shipping/freight forwarding preferred.

• Good communication and customer service skills; detail-oriented, organized team player.

• Professional, positive attitude.

• Interest in customer service, data entry, and documentation.

• Proficient in MS Word and Excel.

Kindly apply through ANY of the following methods

• Submit your application by clicking the APPLY button;

• Email your resume to J‌o‌b‌@‌a‌n‌r‌a‌d‌u‌s‌.‌c‌o‌m‌.‌s‌g. Please indicate #30437898 on the email subject.

Application Policy

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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