Clinic Co-ordinator (Supervisor) - #1111067

To assist the Manager and Executive in supervising the full-time and part-time clinic assistants, and assist in managing the clinic operations, on a day-to-day basis to ensure the smooth running of core duties and operation readiness of the clinic

• Work with the Clinic Executive and ensure efficient scheduling of monthly staff and doctor roster.

• Look for emergency cover in the event the staff is on urgent leave.

• Follow up on patients’ complex cases for a patient liaison to ensure patient requests are attended to in timely order.

• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.

• Ensuring accurate submission of daily sales payments.

• Assist in liaising with external companies (lab and imaging centre)

• Responsible for staff month-end invoice tallying.

• Handling inventory and ordering of supplies.

• Assist in the maintenance of the clinic facilities.

• Feedback on staff performance and development milestones regularly.

• Train new staff on work processes and new initiatives

• Perform the duties as a clinic nurse when rostered or stand-in.

• Any other duties assigned by the doctors and clinic manager from time to time.

• Attend work group meetings

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum 2 years of clinic operation experience

• Prior experience as a clinic assistant/nurse is welcome

• Experience in operations/administration in the healthcare sector will be an advantage

• Possess strong people management skills

• Excellent interpersonal and communication skills

• Able to multi-task and work under pressure

• Self-driven and able to work as a team player.

• Possess good interpersonal and communication skills.

• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)

• Able to work staggered hours (evening shift) /weekends/PH;