Front Office Duty Manager | Hospitality | 3-6 months - #1110502

• UP $3,900, Contract: 3-6 months contract with potential for conversion

• UP to 44 hours a week, shift hours & night duties to be expected

• Located at Orchard region

Job Description

• Oversee smooth day-to-day operations of the Front Office in a proactive manner.

• Welcome and assist guests promptly and professionally, ensuring recognition, satisfaction, and problem resolution.

• Perform check-in/check-out procedures using the property management system, following hotel standards.

• Coordinate with other departments (Housekeeping, Engineering, F&B) to meet guest needs and maximise results.

• Review daily arrivals, events, VIPs, and room availability; follow up on discrepancies with relevant teams.

• Conduct pre-shift briefings, ensure consistent guest recognition, and support the guest experience team.

• Handle reservations, modifications, cancellations, billing, and guest credit accuracy.

• Address and record guest complaints/requests, and follow up with concerned departments.

• Make decisions on upgrades, comps, and rebates within hotel policy.

• Support training, orientation, and service standards for the Front Office team.

• Inspect front/back-of-house areas for cleanliness, safety, and report faults.

• Promote in-house sales, upselling, and hotel facilities to maximise revenue.

Requirements

• Service-oriented, detail-focused, and team player with a friendly personality.

• Well-presented with strong communication, organisation, and problem-solving skills.

• Fluent in English; additional languages a plus.

• Willing to work shifts; supervisory experience in Rooms Division required.

• Prior experience with Opera/Opera Cloud preferred.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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