Insurance Customer Service Officer (12 Months) - #1106306

Responsibilities:

• Respond promptly and professionally to enquiries and requests via phone and email.

• Accurately update and maintain customer interaction records in the Customer Relationship Management (CRM) system.

• Ensure timely and effective follow-up with customers, delivering on promised resolutions.

• Escalate issues or concerns to management for resolution when necessary.

• Prepare customer-related documents accurately, such as policy summaries, premium paid statements, and beneficiary information.

• Work closely with internal stakeholders to fulfill service requests efficiently and within service standards.

• Participate in assigned projects or additional responsibilities as required.

Requirements:

• Minimum ‘A’ Levels or Diploma holder

• Candidates without experience welcome to apply

• Strong interpersonal and communication skills.

• Proficient in written and spoken English; additional proficiency in a Mother Tongue is advantageous to support non-English-speaking customers.

• Cheerful and pleasant personality with a customer-first mindset.

• Meticulous, detail-oriented, and able to manage multiple tasks efficiently.

• High level of integrity and accountability.

• Ability to work independently and collaboratively in a team environment.

• Singaporeans only