Customer Support Executive (Order Fulfilment / Logistics Operations) - #1105369

• Location: Penjuru

• Salary: $2800 - $3100

• Working days: Monday – Friday

• Working hours: 8:30am – 5:00pm

Responsibilities

• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)

• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

• Coordination with booking agents or ship operators for status of supply schedule / vessel loading

• Collaborate closely with the planner to ensure timely supply and coordination

• Tally overall order received at the end of day to ensure all order is not missed out

• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery

• Closing of job orders for billing once job is completed

• Handle customer complaints, provide appropriate solution and alternatives

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment. 

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations

• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

• Other Duties as assigned

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580