Mobile Phone Technician - #1105181

Job Responsibilities:

• Diagnose and repair Vivo smartphones (hardware and software issues)

• Replace components, perform software updates, and ensure repair quality

• Maintain accurate service records and documentation

• Handle walk-in customers and respond to repair-related inquiries

• Communicate repair outcomes and warranty terms clearly to customers

• Provide friendly and professional customer service

• Assist in resolving customer complaints related to technical issues

• Keep the work area clean and follow safety protocols

• Stay updated with Vivo’s latest products, repair methods, and system updates

Job Requirements:

• ITE/Diploma in Electronics, Engineering, or a related field preferred

• Prior experience in smartphone repair (Vivo experience is a plus)

• Good problem-solving skills with attention to detail

• Strong communication and customer service skills

• Able to work independently and under pressure

Work Schedule:
5.5-day work week (Monday to Saturday half-day)