Business Development Manager [BPO] - #1104487

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives 

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Detect and analyse opportunities, targeting suitable organisations and target audiences to drive new business development that supports the overall company’s vision and sales strategy.

• Conduct needs analysis to identify pain points and determine possible solution

• Collect and verify details of decision makers including full name, position title, email and contact number/

• Reach out to decision makers and offer TDCX services and address customer enquiry

• Coordinate with the regional BDs or Client Solutions Managers in developing a solution based on the gathered requirement/s from a prospective client

• Manage various communication channels including IB/OB voice, video, email, chat and file sharing

• Record and maintain data in Salesforce.com

• Meet or exceed targets and KPIs

• Share best practices, feedback and suggestions for continuous improvement

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• At least a Diploma in Business, Communications or any related field

• At least 2 years of experience in cold calling and B2B sales management

• Ideal if possess Contact Centre Management experience

• Proven hands-on experience on data mining, lead qualification and contact verification

• Hands-on experience with Salesforce.com is a plus

• Proficient with Microsoft Office

• Consultative seller

• Result oriented and possesses a “can do” attitude

• Proactive problem solver with keen attention to detail

• Possess a great sense of urgency and follow through

• Able to handle multiple initiatives under pressure

• Excellent verbal and written communication skills in English and the language of the supporting market.

• Comfortable working with computers and multiple systems. 

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.