Automotive Service Advisor – Electric Vehicle BYD - #1103961

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly

• Arrange test drives with customers to identify any additional issues, if needed.

• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.

• Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement

• Accurately record customer concerns on the job card.

• Provide service quotes and estimated time for completion.

• Address customer’s concerns, doubts & queries professionally

• Recommend best practices like service intervals and warranties.

• Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service.

• Handle documentation for cost estimates, repair quotes, and vehicle history.

• Complete admin tasks, billing, and close job cards on time.

• Follow up on any outstanding payments.