Application Support Analyst (Bank) - #1103823

(1-year renewable contract under GMP Recruitment, with possibility of conversion to internal headcount depending on performance) 

Responsibilities  

• Manage user requests & incidents in a timely manner: Prioritize User requests based on their urgency, their criticality and their context & ensures adequate and efficient communications toward relevant stakeholders during incident management process (major or minor). 

• Ensure Daily support tasks: Ensure sanity checks are performed (morning, evening) and on-calls duty; Contributes to change requests, urgent data modifications and INTPRODs executions & escalations  

• Push for sustainable resolutions and sustain knowledge management: Problem Management - Contribute to major incident reports and post-mortems when required & Keeps the support documentation up to date 

• Act as the IT Run preferred communication channel with all stakeholders: Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders. 

• May extend to complementary tasks like Testing or BA if part of the squad. 

Requirements  

• Minimum 4 years of experience in application support, with exposure in Banking industry 

• Experience in SQL, Unix, Microservices, CI/CD tolls etc. 

Client industry: Bank | Nearest MRT – Labrador Park 

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232 

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).   

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. 

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.