Customer Success Executive - #1102760

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionise the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role: 

What You'll Be Doing:

• Proactively connecting with our customers on a daily basis 

• Identify gaps in product vs client usage

• Able to interpret data given to assess needs of customers

• You will be the key driver to ensuring a seamless customer experience

• This role requires you to feel comfortable speaking over the phone as well as via texts/emails

• Keep our customers informed and engaged at the different stages of their journey with us

• Keep track of conversations - to ensure we are engaging at the right time

• Keep track of client feedback and feature requests

What We're Looking For:

• Quick and fast learner with a positive attitude

• Working proficiency in English and Mandarin languages is required  

• A passion for making a difference for our users 

• Be responsive and take initiative - thinking on your feet

• A desire to learn, grow and contribute beyond the immediate job scope

• Basic proficiency with Google Suites, specifically with Sheets and Docs

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!