Sommelier - #1102523

JOB DESCRIPTION:

• Provide expert wine recommendations and pairings to complement menu items.

• Educate guests about wine origins, flavor profiles, and proper tasting techniques.

• Conduct tableside wine service, including decanting and pouring.

• Operating Point of Sales (POS) Systems when managing beverage order

• Interact with customers to assess customers' satisfaction levels for customer experience improvement

• Inspect the adherence of customer service standards

• Ensure proper storage, handling, and inventory management of wines.

• Regularly update the wine list to reflect seasonal availability and trends.

• Analyse customers' feedback to ascertain customer service delivery gaps

• Monitor the execution of initiatives under customer loyalty strategies

• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages

• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)

• Opening, operating and closing of shifts

• Conduct daily reconciliation of sales

• Implement strategies to achieve sales targets

• Monitor inventory level to ensure consistent supplies

• Suggest areas for continuous improvement within the team

• Implement continuous improvement activities within the team

REQUIREMENTS:

• Minimum 1 year of experience in a restaurant or wine-focused position

• Excellent problem-solving and customer service skills

• Exceptional communication and interpersonal skills

• Willingness to work during peak hours, including nights, weekends, and holidays

• An advanced education or certification in wine studies that is service minded (CMS or WSET) is a bonus but not expected

• Ability to work in a fast-paced environment and carry boxes

• 5 day work week