Assistant Manager, Patient Experience Office - #1102118

• 5 working days

• Good Compensation Package

• Career Development and Trainings

As an Assistant Manager, Patient Experience Office, you will be responsible for the following duties:

• Collaborates across departments and leadership to drive strategic service excellence initiatives that enhance patient-centred care and foster multidisciplinary teamwork.

• Leads the planning and execution of annual service excellence events and year-round initiatives, coordinating six functional teams to reinforce service culture and behaviours.

• Drives continuous service improvement projects based on feedback from patients, caregivers, visitors, and staff—focusing on communication, billing workflows, bereavement processes, and patient empowerment.

• Acts as Secretariat and key collaborator with the Culture Building Implementation team to align service initiatives with broader cultural transformation goals.

• Co-leads the enhancement of the Patient Experience Survey platform, ensuring timely feedback analysis to guide and prioritise service improvements.

Requirements:

• Bachelor’s degree in any discipline with relevant experience in healthcare or hospitality.

• Minimum 5 years of relevant experience is a plus.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email:

Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE      : 19C9777