Service Administrator - #1101259

Fresh graduates are welcomed to apply for this role.

Why choose Logicalis?

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Job summary:

The Service Administrator is a key supporting member within the Service Entitlement function in Logicalis. The administrator works closely with the services sales team and the account team to ensure timely creation of service agreement and upload of service entitlement to ticketing system. This ensures that the customer’s services and service entitlements continue without any disruption.

Job Responsibilities:

• Creation of Service Agreement and any third-party agreement

• Creation of Work Order for Service Agreement

• Creation of equipment list in various platforms

• Provide quarterly updates of End of Life/Support reports

• Generating renewal proposal/quote for customer

• Regular update utilized manhours for various services

• Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.

Required Traits:

• Independent and self-motivated to drive outcomes and result oriented.

• Ability to build trust and rapport with vendors based on minimal interactions.

• Collaborative and Team Player to synergize with various department.

• Deep appreciation/understanding of operational processes to address risk & concerns.

Required Qualifications:

Essential

• Diploma or Higher in IT, Business or related field

• Must be customer service oriented

• Must be self-motivated, team player, and keen interest to learn

• High Proficiency in Verbal & Written English Language

• Proficiency in Microsoft Word, Excel (especially VLOOKUP, Pivot and Dashboard) & Power Point

• Ability to effectively present information to customer and internal stakeholders when required

• Experience using PowerBI is a plus

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.