Medical Concierge Executive - #1100985

Reporting to the Manager, Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business.

PRIMARY DUTIES & RESPONSIBILITIES

To respond to request for services, appointments, information in a timely, responsible and professional.

Responsibilities:

• Handles enquiries from medical concierge companies for outpatient and inpatient appointments.

• Liaises with Bed Management, OT, PSC, OPD for availability and to inform the medical concierge companies / insurance agents accordingly on the availability.

• Advises on the appropriate doctor based on the needs and/or insurance panel (if any).

• Updates medical concierge and agents of any new services, change in service or price revisions.  

• Responds to feedback or complaints from medical concierge companies or agents.

• Escalates any service delivery issues to Management as needed.

• Inputs necessary information into the Concierge tracking sheet and ensures accuracy in information.

• Any other duties as assigned by your Supervisor from time to time. 

Requirements:

• Preferably Diploma or Degree.

• Experience in concierge services, customer relations, sales, admin, or in the medical industry (eg hospitals, private healthcare practices) is highly preferred.

• Good interpersonal and communication skills to build and maintain relationships with patients, healthcare providers, and other stakeholders.

• Good problem-solving skills.

• Ability to manage multiple tasks, scheduling, and logistics with precision.