Patient Care Administrator - #1099428

Job Responsibilities

• Provision of personalised patient case management and ensuring patients is submitting relevant program document on a timely basis

• Making of scheduled outbound calls to enrolled patients and answering of inbound calls and attend to FAQ-related enquiries where all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System

• Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, confidentiality of patient data and program standard operation procedures (SOPs) are always adhered to and compiled

• Follow the best practice medical guidelines and mentorship from the Operations Manager and our medical advice team, responsible for the reporting of Adverse Events made aware during interaction with patients

• Preparing of periodic program reports and assist in preparations of Audits and projects checks, as well as assisting to be the auditee in both internal and external audits

• Deliver any other duties as assigned by the Operations Manager/Program Manager

Job Requirements

• NITEC/Diploma in any areas 

• Related healthcare/customer service industrial attachment/working experience is preferred

• Good communication skills

• Good coaching and listening skills and demonstrates ability to motivate patients in order to assist them to achieve their goals or to adhere to program related mechanisms

• Must be patient and possess strong empathetical characteristics

• Able to evaluate problems and take timely decisions

• Have good computer skills to perform data entry and reporting

• Ability to obtain, record and maintain accurate information e.g. patient notes, statistical information

• Able to work as part of a team and in a patient centered and driven environment

• Able to work with minimal supervision

• Excellent interpersonal and communication skills

• Contribute to the achievements of key performance indicators