Customer Relations Officer - #1100040

Working location: North Region

Working hours: 5.5 days work week, alternate Sat, Mon-Fri 8am-5pm or 8.30am-6pm; Sat 8.30am-12.30pm

• Handle inbound and/or outbound calls professionally and efficiently

• Provide accurate information regarding products, services, and company policies

• Assist customers in resolving inquiries, complaints, or issues promptly

• Log customer interactions and update records in CRM or internal databases

• Follow call scripts and standard operating procedures (SOPs)

• Escalate complex issues to relevant departments or team leaders when necessary

• Perform follow-up calls or emails to ensure customer satisfaction

• Participate in training sessions to stay updated on products and systems

• Meet or exceed key performance indicators (KPIs) such as call resolution rate, average handling time, and customer satisfaction score (CSAT)

• Adhere to data privacy and confidentiality guidelines

• Provide feedback to improve call center processes and customer experience

• Strong verbal communication and active listening skills

• Patience, empathy, and a customer-first mindset

• Ability to multitask and work in a fast-paced environment

• Proficiency in basic computer applications and call center software

• Team player with a positive attitude and willingness to learn

Interested? WhatsApp me at wa.me/6580251457 for more details!

Lim Ee Lin Annabelle | R23116936

Manfield Employment Services Pte Ltd | 95C2823