Service Delivery Manager (SDM) / Maintenance Sales – Commercial - #1099956

Our client is seeking a Service Delivery Manager (SDM) / Maintenance Sales – Commercial to join their team!

What you'll be doing?

• Client Relationship Management: Maintain positive relationships with key customers, ensuring their satisfaction and addressing their needs proactively.

• Revenue Growth: Collaborate with the sales team to increase post-sales and managed service revenue, identifying opportunities for expansion.

• Service Delivery Oversight: Manage service delivery for existing and potential clients, both locally and regionally, ensuring high-quality standards are met.

• Process Improvement: Develop and refine customer service procedures, policies, and standards to enhance overall service quality.

• Team Leadership: Supervise the helpdesk operations, optimizing resource management and guiding your team to success.

• Performance Monitoring: Conduct regular reviews with key accounts and oversee the achievement of agreed customer service levels and standards.

• Problem Resolution: Review customer complaints and collaborate with relevant teams to provide effective resolutions.

• Strategic Contribution: Actively contribute to the growth of existing clients and the generation of new business opportunities.

Who are they looking for?

• Customer-Centric Mindset: You have a genuine ability to listen to customers and understand their needs, with a passion for providing excellent service.

• Industry Knowledge: Experience in the AV / IT industry is valued, but candidates from diverse backgrounds are encouraged to apply.

• Communication Skills: You possess strong negotiation and communication abilities, both internally and with external clients.

• Technical Proficiency: Familiarity with MS Office applications and an understanding of customer service principles and practices are beneficial.

• Educational Background: A Diploma or equivalent qualification in any field is preferred, but we welcome applications from candidates with varied educational experiences.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We value diversity and encourage applications from candidates of all backgrounds, regardless of their specific qualifications or experience.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Oh Zi Yi, Joey | R22107510

#SmartHire