Operations Executive (No Experience Required, Willing to Learn) - #1099775

We are looking for a committed and resourceful Operations Executive to join our dedicated team. You must be someone who thrives in a hands-on environment and is passionate about driving operational excellence to support our business growth.

You will be managing the day-to-day operations of our outlets and supporting continuous improvement in operational systems and processes. Your responsibilities include but are not limited to:

• Manage daily operations of outlets and liaise with relevant stakeholders to resolve operational issues in a timely manner

• Oversee and execute operational processes in a cost-effective and timely manner, ensuring alignment with the Company’s SOP

• Plan, develop and manage maintenance programmes to ensure compliance with landlord requirements and legal regulations

• Drive enhancements in operational systems, workflows, and best practices to support scalability and efficiency

• Monitor, review, and control operational expenditures to ensure cost effectiveness

• Identify, prioritize and lead projects that enhance operational performance and service delivery

• Ensure all operational disruptions and emergencies are promptly addressed with minimal impact on business operations

• Liaise with vendors, mall management, contractors, and authorities to ensure timely execution of works

• Attend to field service requests and enquiries with proactive follow-up to ensure resolution

• Coordinate M&E and fit-out projects for both new and existing outlets

• Conduct regular operational audits and maintain accurate records and reports

• Install, set up, and maintain hardware/software systems including POS, QR ordering, SAP, and HR systems; coordinate with vendors for issue resolution

• Perform onsite and in-house troubleshooting for POS, SAP, server, domain, and HR systems

• Other duties assigned

Job Requirements:

• Candidate must possess at least a Degree in Business Administration, Engineering, Facilities Management or a related field

• Candidates with up to 1 year of relevant experience in operations management, preferably in the F&B or retail industry, are welcome to apply

• Candidates without experience with a keen interest in operations are also encouraged to apply

• Experience in managing M&E and fit-out projects will be an added advantage

• Familiar with quality standards such as ISO, GMP, or HACCP is preferred

• Proficient in Microsoft Office and comfortable working with POS systems and basic IT troubleshooting

• Problem-solving, and organizational skills with attention to detail

• Able to work independently and handle multiple priorities in a fast-paced environment

• Willing to attend to urgent operational matters outside of standard working hours when needed

• Bilingual in English and Mandarin to effectively liaise with Mandarin-speaking stakeholders

• Preferably able to start work immediately or at short notice