Product Owner - #1099837

Job Description

Product Strategy & Roadmap

• Own and manage the end-to-end product lifecycle, from ideation to development, launch, and continuous optimization.

• Develop and maintain a clear product roadmap aligned with business goals, customer needs, and market opportunities.

• Monitor industry trends, emerging technologies, and the competitive landscape to inform and refine product strategy.

• Define and prioritize product features, enhancements, and bug fixes using data-driven insights.

Stakeholder Management & Communication

• Act as the primary liaison between business stakeholders, technical teams, customer service, and external vendors.

• Communicate product changes and updates to both internal teams and external partners/customers.

• Collect and synthesize feedback from commercial teams, technical teams, retailers, and end users.

• Report on product performance and KPIs to the Business and Finance teams.

Operational Excellence

• Be accountable for Business-as-Usual (BAU) operations post-product launch.

• Support the business operations team in resolving daily issues related to product usage, retailer activities, and customer inquiries.

• Lead incident management efforts in collaboration with support and technical teams.

Agile Product Development

• Champion agile delivery practices using M1-certified tools such as Jira and Confluence.

• Translate business requirements into actionable technical scopes and user stories.

• Define clear test and acceptance criteria for each release and enhancement.

• Lead UAT and product validation exercises with internal and external stakeholders.

Product Analytics & Optimization

• Own the creation, monitoring, and reporting of platform and revenue KPIs.

• Analyze product usage, customer feedback, and operational data to identify improvement areas.

• Produce regular performance and recommendation reports to optimize user experience and product effectiveness.

• Lead continuous testing and optimization initiatives to enhance product performance and customer satisfaction.

Mobile & Digital Expertise

• Understand current mobile app frameworks, best-in-class app capabilities, and digital product design principles.

• Provide expertise on native, hybrid, and PWA technologies, assessing trade-offs in customer experience, scalability, and time-to-market.

• Evaluate technical feasibility and ensure customer-centric implementation in collaboration with development teams.

Job Requirements

• 3–5 years of experience in product management, digital transformation, or software delivery, ideally within the telecom or tech industry

• Familiarity with agile methodologies, with hands-on experience using Jira and Confluence

• Proven track record of translating business needs into product features and managing stakeholder communication

• Strong analytical skills with the ability to interpret product performance data and user feedback to drive continuous improvement

• Exposure to mobile or web app development, with an understanding of native vs. hybrid app technologies.