Customer Business Executive - #1099707

Core Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into Barnes ERP system.

• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.

• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.

• Close monitoring of business-related activities till complete closure.

• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.

• Handle customers’ enquiries including managing customer relationship; know when to escalate an issue to higher management.

• Update customers’ profiles, master pricing and product repair pricing in the ERP system.

• Timely prepare Repair Capability Listing / Catalogue and load into web page.

• Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes.

• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.

• Support generating department reports for management review and discussion.

• Support and participate in customer RFQ processes using Financial models.

• Provide backup duties within the Customer Service team.

• Perform other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills.

• Strong interpersonal and communication skill to interact professionally with customers and all levels of staff in the organization.

• Must be customer-oriented with a high energy level.

• Able to multitask, with strong organizational and follow-up skills.

• Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.

• Tech-savvy, with good knowledge in Microsoft Office Applications and able to work in a fast-paced dynamic environment.

• Knowledge in Financial Modeling will be an added advantage.

Education Requirements:

• Degree in Business or Engineering or related field.

• Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment.