Foodcourt Operations Manager - #1099597

• Gross up to $6000 (Basic + Transport Allowance + Mobile Allowance) + VB
• Monday to Friday, 8.30 AM to 6.00 PM
• Office Location: Woodlands
• Willing to travel for outlet visitation
• Class 3 Driving License

Key Responsibilities:

Operations

• Led a team of Area Managers to achieve sales targets and ensure overall performance of the outlets.
• Provided guidance to Area Managers to ensure smooth daily operations of Foodcourts and Coffeeshops.
• Directed and set clear operational guidelines for the team in accordance with company SOPs and workflows.
• Maintained positive working relationships with landlords, relevant authorities/agencies, and stall tenants.
• Ensured compliance with NEA, SFA, and Civil Defense regulations, and participated in outlet inspections, ensuring follow-up actions were completed.
• Coordinated with landlords on building issues, joint promotions, and events.
• Promoted food stalls to tenants and ensured the timely collection of rentals.
• Managed lease agreement renewals, negotiated terms, and followed up with stall tenants.
• Sourced and maintained qualified tenants and food types to fill vacant stalls, ensuring all spaces were occupied.
• Proposed activities based on market demands.
• Took immediate and appropriate action for debt recovery (e.g., stall rentals) and minimized credit losses.
• Collaborated with Business Development and Project teams to identify new business opportunities, and managed site sourcing, building, and renovation.
• Led outlet improvement programs and spearheaded large renovation or facelift projects.
• Managed the financial and operational performance of Foodcourts and Coffeeshops in the designated region.
• Worked closely with senior management and the financial team on outlet budgets.
• Developed business plans and provided regular reports on area performance, sales, and financial budget analysis.
• Proposed solutions to enhance the bottom line and improve the Profit and Loss of outlets.
• Ensured consistent quality and service standards.
• Developed employees through ongoing feedback and by establishing performance expectations.
• Conducted regular checks on hygiene, service standards, and product quality, providing feedback to both internal teams and stall tenants.
• Ensured stall pricing adhered to agreed-upon terms.
• Evaluated the performance of stall tenants and provided regular assessments.
• Supervised and guided stall tenants and cleaning contractors to maintain high service standards and achieve housekeeping excellence.
• Led weekly and monthly outlet meetings.
• Ensured M&E works were completed on schedule.

Administration

• Reviewed staff performance and provided recommendations for staff confirmation, promotions, and training to improve their work performance.
• Addressed disciplinary issues, grievances, disputes, and work-related tensions within the team.
• Managed termination procedures in accordance with company guidelines.
• Effectively communicated company policies and procedures to team members, stall tenants, and others as needed.
• Held responsibility for managing outlet float money, petty cash, and daily sales collections.
• Ensured accuracy of daily sales received from stall tenants and confirmed proper bank deposits.
• Submitted outlet reports in a timely manner.
• Prepared and submitted monthly reports to Senior Management.
• Ensured effective cost control on all expenses in line with budgetary requirements.
• Took necessary actions against stall tenants and contractors for non-compliance with service, housekeeping, and contractual agreements.
• Performed any other tasks as assigned by management.

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RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560