IT Infrastructure Engineer - #1099568

EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.

Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.

For more information, please visit www.exeo-global.com 

The Opportunity

Ensure the upkeep of all supporting IT infrastructure and MIS systems at optimal performance level to support business needs. To also be the key personnel addressing any technical issues reported by users.

Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues, including installation, configuration, and maintenance of desktops and laptops.

• Conduct training sessions for end-users on the proper use of common shared services such as Microsoft Office and meeting room booking systems.

• Manage and maintain IT systems, including physical and virtual servers, as well as network devices such as firewalls and switches.

• Monitor system and network performance and implement solutions to enhance their efficiency and reliability.

• Manage inventory systems for computers, servers, and networks, and update system and network architecture and configurations accordingly.

• Experience creating and maintaining clear, user-friendly documentation for common issues and solutions.

• Conduct security assessments and implementing fixes or controls to enhance the organization's IT security landscape.

• Assist in implementing IT policies and procedures to ensure compliance with industry standards and regulations.

Requirements

• Diploma/Degree in Computer Science, Information Technology or equivalent.

• At least 2 years of hands-on experience in end-users’ support.

• Knowledge of Windows (various versions), macOS, and potentially some Linux. This includes installation, configuration, troubleshooting, and optimization.

• Knowledge of basic network protocols and security standards such as TCP/IP, SSL/TLS, VPN, DNS and DHCP. Ability to troubleshoot connectivity issues, resolve IP conflicts, and set up network printers.

• Proficiency in using remote support tools to assist offsite users.

• Understanding of backup procedures and ability to assist users with data recovery if needed.

• Should possess good oral and written communication skills.

• Strong communication and collaborative skills to work closely with varied partners.

• Strong team player and able to work well with end-users and partners.

• Must be able to work in a team or independently with minimal supervision