Presales Manager - #1099115

Who You Are

We are seeking a motivated and presentable professional with excellent communication skills, strong service orientation, and a solid understanding of the cybersecurity and network industry. You have a polished, client-facing demeanor – akin to the service professionalism of ex-cabin crew – and know how to build instant trust through warmth, attentiveness, and credibility.  You thrive in a collaborative environment, working closely with the sales team to understand customer requirements, design tailored solutions, and deliver compelling product demonstrations. 

You are customer-centric and take pride in anticipating client needs, addressing queries with clarity and poise, and ensuring they fully appreciate the value of our solutions bring.  Beyond technical competence, your ability to actively listen, articulate complex ideas simply, and make customers feel supported throughout the sales journey makes you an indispensable asset in driving revenue and long-term relationships.

The Role

To accomplish this goal, your typical responsibilities include:

• Assist the sales team in qualifying potential opportunities by providing technical and functional expertise

• Identify and understand the specific needs of the clients

• Generate new sales opportunities

• Engage with prospective customers to understand their technical requirements and business goals

• Conduct detailed needs assessments to identify the most suitable network solutions for each customer

• Work the sales team to create comprehensive proposals and respond to RFPs (Requests for Proposals) with accurate and compelling solutions

• Work closely with the sales team to develop account strategies and sales plans

• Deliver presentations and demonstrations to prospective and current clients

• Liaise with those developing products/services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like

• Design and develop tailored solutions that meet client requirements

• Prepare and present proposals and RFIs to clients

• Respond timely and accurately to technical and functional product or service queries to clients during the sales process to help clarify any doubts and explain the product’s advantages

• Work closely with the sales team and technical team to ensure coordination and smooth execution of sales processes

• Consider new markets or clients to contact, based on your knowledge of both the products or services and their uses

• Build and maintain strong customer relationships with potential clients throughout the presales process

• Train the sales team on the technical aspects of the product or service

• Stay up-to-date with product developments and industry trends to provide the most current information to potential clients and during customer interactions

• Participate in trade shows and conferences to promote the company’s solutions

What Requirements You Need

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, Business qualifications or a related field

• Proven 3 to 5 years of experience in presales, sales engineering, or technical consulting.  Leadership experience is a plus

• Strong understanding of enterprise software and solutions.

• Ability to lead and mentor the presales team, ensuring they have the skills and knowledge required to support sales efforts effectively

• Clear, concise communication to explain complex technical solutions to both technical and non-technical stakeholders

• Proficiency in creating and delivering persuasive presentations tailored to different audiences

• Ability to understand and articulate complex technical concepts

• Ability to research and keep on top of industry developments

• Influencing and negotiation skills with the ability to influence decision-makers and guide prospects through the buying process by highlighting solution benefits

• Aptitude for time management and organizational skills to manage multiple client interactions and presentations simultaneously

• Solution-oriented analytical skills

• Customer-focused attitude with proactive approach to finding solutions that meet client needs while aligning with company offerings

• Ability to quickly understand client needs and pivot the strategy accordingly is crucial

• Well-versed with Excel and CRM software

• Demonstrates a deep commitment to understanding customer needs and delivering tailored solutions that exceed expectations

• Able to maintain a polished and professional appearance with a confident and courteous demeanour in all client interactions

• Able to handle client issues or escalations calmly and constructively, offering solutions that maintain client confidence

We regret to inform that only shortlisted candidates will be notified.  All applications will be treated with the strictest confidence.

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