Customer Service Executive or Supervisor – Airfreight, 5.5 days - #1098982

Job Title: Customer Service Executive or Supervisor – Airfreight, 5.5 days 

Our client: We are seeking a proactive and experienced Customer Service Executive and Supervisor to manage airfreight operations and client coordination. This role combines hands-on shipment execution with team support and compliance oversight. The ideal candidate will ensure smooth communication with customers and international partners, maintain documentation accuracy, and contribute to continuous improvement initiatives.

Location: Changi

KEY DUTIES AND RESPONSIBILITIES:

Customer Service & Shipment Coordination

• Handle inbound calls and respond promptly to customer inquiries

• Provide timely updates on freight schedules, delays, and service disruptions

• Prepare airfreight quotations and ensure rate approvals before shipment departure

• Track shipments in transit and escalate issues as needed

• Maintain accurate records in internal systems and ensure documentation closure

Operational Execution

• Apply IATA cargo regulations and commodity classifications to ensure compliant handling

• Coordinate export shipments with internal teams and overseas agents

• Review and verify AWBs, HAWBs, and shipping documents; resolve discrepancies proactively

• Schedule flights in collaboration with procurement and ensure timely billing

• Manage special cargo arrangements including oversized, sensitive, or time-critical shipments

For Supervisor position:

Team Support & Supervision

• Act as first point of contact for escalations and technical guidance

• Support team members in shipment execution and performance objectives

• Conduct briefings and communicate departmental updates effectively

• Mentor junior staff and coordinate skill development with HR

Compliance & Continuous Improvement

• Conduct monthly audits to ensure adherence to SOPs and regulatory standards

• Investigate service failures and generate corrective/preventive action reports

• Resolve billing issues and vendor disputes

• Liaise with internal and external auditors on compliance matters

• Propose and implement process improvements to enhance service quality

BACKGROUND & EXPERIENCE:

• GCE ‘O’ Level or Diploma/Degree in Logistics, Supply Chain, or related field

• Minimum 2–5 years of hands-on experience in airfreight operations

• Knowledge of IATA cargo guidelines

• Proficiency in Microsoft Office and internal logistics systems

• Strong communication, problem-solving, and leadership skills (for supervisor position)

• Willingness to work overtime and adapt to operational demands

• Knowledge of Dangerous Goods handling and certification (DGR) is an advantage

 All shortlisted candidates will be contacted  

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep