Customer Service - Debt Recovery (No experience required) - #1098135

Responsibilities:

• To make phone calls, send reminders and to communicate with customers for all repayment matters

• To send out over due notices for customers who may have missed repayments

• To be able to listen and understand customers’ situation well in order to suggest a solution or a suitable payment plan

• To identify, recover and keep track of assigned accounts for outstanding debts

• To investigate and resolve any discrepancies for the customers

• To build good and lasting relationships with customers to avoid future issues

• To follow-up closely with customers for payment

• To provide clear and coherent explanation of loan contract terms, products and details to customers

• To answer customers’ queries and to explain loan procedures over the phone

• To help in administrative duties such as photocopying and filing when necessary

Requirements:

• Education: Minimum N Level certification.

• Experience: At least 2 years of relevant working experience. In-house training will be provided.

• Skills:

  • Proficient in PC usage.

  • Strong communication and interpersonal skills.

  • Ability to communicate effectively with Chinese-speaking customers.

• Attributes:

  • Friendly, open-minded, and positive attitude.

  • Self-motivated and diligent with attention to detail.

Working Hours: 10am - 7pm | 5 working days

*1 Off day on Weekday, 1 Off day on Sunday(fixed).