Network Engineer - #1097518

Job Title: Network Administrator

Location: Client Site – based on assignment

Department: Managed Services

Reports To: Site Manager

Job Summary: The Network Administrator will be responsible for supporting Network

Administration and Management Services for the Company and/or the In-Scope

Institutions. This role includes managing network and security infrastructure, monitoring

network performance, and ensuring the stability and security of network systems.

Key Responsibilities:

1. Network and Security Equipment Management:

• Support and manage routers, switches, firewalls, Intrusion

Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan

Controllers, Network Access Control appliances, load balancers, Network

Management System, and other network devices.

• Perform day-to-day network and security operations, including monitoring

and managing network infrastructure.

2. Incident and Problem Management:

• Respond to network incidents according to severity levels and meet service

level requirements.

• Handle high-pressure situations, identify problems, and make quick

decisions to resolve issues.

• Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

• Maintain and update network diagrams, configuration records, inventory,

RMA records, and incident reports.

• Provide timely and accurate reports on network performance, capacity

planning, and incident analysis.

4. Collaboration and Coordination:

• Work closely with third-party vendors, telecommunication operators, ISPs,

and other service providers.

• Participate in transition planning and support the onboarding of network and

security systems.

5. Compliance and Training:

• Ensure compliance with company policies, information security guidelines,

and health and safety regulations.

• Provide continuous training to enhance knowledge and skills in network

administration and management.

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

• Level 1: Minimum of 3 years of experience in managing network and security

infrastructure.

• Level 2: Minimum of 5 years of experience in managing network and security

infrastructure.

• Certifications:

• Level 1: ITIL certified, CCNA or equivalent network certifications.

• Level 2: ITIL certified, CCNP or equivalent network certifications, CompTIA

Security+ or equivalent security certifications.

• Skills:

• Strong technical knowledge of network and security systems.

• Excellent problem-solving and decision-making skills.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

EA License # 14C6941