System Engineer(Wintel) - #1097519

Job Title: System Administrator

Location: Client Site – based on assignment

Department: Managed Services

Reports To: Site Manager

Job Summary: The System Administrator will be responsible for performing System

Administration and Management activities for the Company and/or In-Scope Institutions.

This role includes managing operating systems, system software, hardware, and ensuring

the stability and security of system environments.

Key Responsibilities:

1. System and Hardware Management:

o Support and manage various operating systems including Windows Server,

Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.

o Manage system software and hardware such as Active Directory, DNS,

DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and

virtualization platforms.

2. Incident and Problem Management:

o Respond to system incidents according to severity levels and meet service

level requirements.

o Handle high-pressure situations, identify problems, and make quick

decisions to resolve issues.

o Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

o Maintain and update system documentation, standard operating procedures

(SOP), guidelines, and daily checklists.

o Provide timely and accurate reports on system performance, capacity

planning, and incident analysis.

4. Collaboration and Coordination:

o Work closely with third-party vendors, telecommunication operators, ISPs,

and other service providers.

o Participate in transition planning and support the onboarding of systems and

services.

5. Compliance and Training:

o Ensure compliance with company policies, information security guidelines,

and health and safety regulations.

o Provide continuous training to enhance knowledge and skills in system

administration and management.

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware

infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE,

RHCSA).

• Skills:

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

EA License No. - 14C6941