Customer Service Executive - #1097387

Job Highlights

· Team oriented environment

· Work-Life Balance, no Overtime

Job scope and responsibilities

· Attend to customer enquiries (Via incoming call, fax, walk in and email)

· Attend to walk in customers (at counter or showroom)

· Process order transaction in Navision system

· Time management for export orders within delivery lead-time.

· Providing proactive customer outreach.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Providing feedback on the efficiency of the customer service process.

· Acknowledge and resolve customer complaints.

· Collecting and analysing related to Sales Order Data.

· Establish documented Customer Service Process Flow

· Other administrative duty assigned by superior

Requirements:

· Candidates with Experience working with customer support will be advantage.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Training will be provided

· Bilingual Speaking (Ability to communicate and liaise with our Senior Counterparts)

· Sales Oriented, Eloquent, Positive Attitude, Multi-taking in fast-paced environment.

· Able to work on alternate Sat 08:30am-12:30pm