Patient Service Associate - #1097246

Location: Woodlands South
Salary: $2,200/month
Contract Duration: 1 Year (Convertible to PERM)

Working Hour:
Monday – Friday: 08:30am to 05:30pm


Job Scope:

• Assist Executive in Go-Live Preparation activities such as update work instructions and participate in site setup and full-dress rehearsals.

• Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services and etc.

• Manage patient / Next of Kin’s feedback and enquiries.

• Provide information and concierge service.

• Ensure all information is kept confidential, compliance of work policies, procedures and internal control.

• Reconcile daily monetary transactions.

• Lead quality improvement projects and initiatives.

• Promote use of automated or self-help services.

• Perform any ad-hoc duties as assigned.

Requirements:

• Minimum GCE O-Level qualification with 1–2 years of customer service experience.

• Prior experience in a Specialist Outpatient Clinic or related healthcare setting preferred.

• Comfortable using mobile apps, web services, and other digital communication platforms.

• Strong commitment to service excellence, with the ability to proactively identify and meet customer needs.

• Physically fit and able to handle long periods of standing/walking.