Officer - Customer Technical Service - #1097071

Role Description

This is a full-time on-site role for an Officer - Customer Technical Services based in Tuas. The individual will be responsible for managing day-to-day on trade draught beer operations, including handling technical & product complaints, ensuring company's assets are maintained in market by service providers, and facilitating smooth execution to customers' premises. Other responsibilities include draught beer quality auditing, training with internal and external stakeholders in draught beer operations and supporting workshop repairs and inventory management. Provide technical support to APBS Sales & Marketing teams required by the outlets/events

• Advise customers on draught beer systems related matters; installation and sanitation services 

• Plan daily activities for contractor, pertaining to installation, equipment withdrawal, upgrading of draught equipment and others as requested from Sales teams and external customers

• Monitor & control the sanitation servicing team on daily servicing to APBS’s draught beer dispense systems and audit their performance on monthly basis

• Support the department in major events; Singapore Sports Hub, Singapore GP F1 and etc

• Weekend support and technical standby for major events

• Conduct draught beer equipment inspection in draught outlets

• Supervise the servicing agents when carrying out sanitation program within the specify time frame

• Audit servicing agents in outlets to ensure sanitation procedure is strictly adhered

• Initiate upgrading of equipment

• Conduct Competency check on contractors’ technicians

• Train technicians with new skill to carry out work effectively

• Consider all safety aspects during every job execution 

• Conduct on the job training for outlets’ bar staff

• Train the bar staffs to make sure they understand the functionalities of the draught beer equipment

• To educate bar staff in servicing quality beer in correct glassware and correct beer pouring techniques

• Respond to all complaint calls by the contractors and in order

• Consolidate monthly complaint statistics

Qualifications

• Analytical Skills and ability to analyze trade data

• Experience in managing contractors/technicians

• Excellent Communication skills for effective coordination

• Strong attention to detail and organizational skills

• Able to work independently

• Ability to work on-site in Tuas

• May require to work on weekends during major events

• Diploma or ITE in Mechanical/Electrical Engineering

• Experienced in fridges and air-conditioning MRO will be added advantage

• Must possess a valid Class 3 driving license and a vehicle