Senior Executive, Policy Servicing (Life) - 2 years contract - #1096475

The Life and Health Operations (LHO) department is committed to delivering affordable and comprehensive life and health insurance solutions with efficient service. As a Senior Executive, you will play a key role in supporting daily operations, ensuring service excellence, and contributing to process improvements.

Operational Support & Team Collaboration

• Assist in monitoring daily operations and supporting team performance.

• Ensure timely and accurate processing of policy servicing requests.

• Help track and report on team KPIs and productivity metrics.

Customer Service & Issue Resolution

• Handle complex or escalated customer inquiries with professionalism and empathy.

• Support initiatives to improve customer satisfaction and retention.

Process Improvement & Compliance

• Identify and suggest improvements to enhance operational efficiency.

• Ensure adherence to internal guidelines and regulatory requirements.

• Participate in audits and quality checks to maintain service standards.

Reporting & Analysis

• Review and analyze operational reports to identify trends or issues.

• Provide insights and recommendations for process optimization.

Project & System Support

• Participate in system enhancement initiatives and user testing.

• Support ad-hoc tasks and departmental projects as assigned.

• Diploma or Degree in a relevant field.

• Experience in life insurance policy servicing is an advantage.

• Strong attention to detail and problem-solving skills.

• Good communication and interpersonal skills.

• Proficient in Microsoft Office and comfortable with digital tools.

• Able to work under pressure and meet deadlines.