Programme Executive (Flexi-work arrangement) - #1095092

Job Summary

The Programme Executive will play an integral role in ensuring successful service delivery and customer satisfaction of our Career Guidance Project. He / she will be responsible for supporting day-to-day operations as well as our marketing efforts for our Career Guidance programmes.

Primary Duties:

a. Programme Operations

• Support ongoing programme duties such as liaising with vendors, collating participant entries and reporting, management of enquiry, processing of invoices, administering participation, etc.
• Attend to phone and email enquiries from members of public.
• To support Project Lead with uploading programme details on both internal/ external online system and tagging the relevant Trainers / Facilitators/ Career Consultants.
• Liaise with service providers and main client for any appointment booking and/or rescheduling.
• Compile attendance reports including relevant details such as reasons for missing appointments.
• Consolidate participant feedback and escalate any complaints to Project Lead.
• Schedule, perform and collate audit forms for submission.
• Provide ad hoc project-related support as required.

b. Marketing Support

• Assist Project Leads  with basic amendment of marketing collaterals
• Support stakeholders with updating of EDMs to reflect monthly programme details

c. Administration & Quality

• Adhere to AKG Singapore, Project and Singapore Government guidelines, policies and procedures
• Ensure details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of client information in accordance with PDPA requirements

Skills and Knowledge Requirements:

• Minimum local Diploma qualification
• A minimum of 2 years' relevant experience in a customer service or operations role (experience in the HR/ Manpower or Employment sector a plus)
• Proficiency in Canva (experience in marketing collateral design and / or content creation a plus)
• Adhere to all company values and represent our business in a professional manner at all times
• Excellent verbal / written communication and interpersonal skills
• Highly organised with strong time management skill and attention to detail
• IT-savvy with the ability to pick up new systems / software
• Ability to perform with minimal supervision under a fast-paced, operational work environment