Customer & Operations Executive - #1094456

About Us

We are a fast-growing e-commerce brand in the skincare space, and we're looking for a proactive, detail-oriented Customer & Operations Executive to support our day-to-day business functions. This is a hybrid role ideal for someone who is passionate about delivering excellent customer experiences while being efficient with backend operations.

You’ll be the key link between our brand and our customers—managing inquiries, coordinating orders, assisting with reporting, and supporting our marketing activities.

Key Responsibilities

·       Respond to customer inquiries via social media (Instagram, TikTok), WhatsApp, and email in a timely and professional manner.

·       Track and follow up on customer issues, including product questions, shipping updates, returns, and exchanges.

·       Maintain a friendly, brand-aligned tone in all communications.

·       Gather customer feedback and flag recurring issues for internal improvement.

·       Process and manage daily orders via our e-commerce platform (e.g., Shopify, WooCommerce)

·       Coordinate with fulfilment teams and courier partners to ensure timely and accurate delivery.

·       Monitor inventory levels and flag restocks.

·       Ensure smooth returns/exchange handling and proper documentation.

·       Maintain clean and updated records for orders, customer interactions, and inventory.

·       Prepare basic reports on sales, customer service trends, and order fulfilment status.

·       Assist with internal tracking sheets and ad hoc administrative duties.

·       Help with scheduling social media posts and coordinating content calendar.

·       Assist in creating simple content (e.g., captions, stories, reels ideas) using Canva or similar tools.

·       Support promotional campaigns, influencer seeding, and sample coordination.

·       Monitor basic engagement metrics and report performance summaries.

Who We’re Looking For

·       Detail-oriented and dependable — you take ownership of tasks and follow through.

·       Empathetic and customer-focused — you enjoy helping people and resolving problems.

·       Comfortable with tech — you’re quick to learn tools like Shopify, Google Sheets, or Canva

·       Organized and adaptable — you thrive in a fast-paced environment with varied responsibilities.

·       Bonus: Experience or interest in the beauty/lifestyle/e-commerce industry

Requirements

·       1–2 years of experience in a customer service, admin, or operations role (internships accepted)

·       Strong written and verbal communication skills

·       Proficient in Google Workspace (Sheets, Docs, Gmail, etc.)

·       Experience with Shopify or similar e-commerce platforms is an advantage.

·       Basic understanding of social media and content creation tools is a plus.

·       Must be based in Singapore or able to work in SG time zone.

What You’ll Get

·       Flexible working arrangements (hybrid / part-time options)

·       Collaborative and supportive team culture

·       Opportunities for growth and cross-training in marketing or operations

·       Staff discounts on products

·       Hands-on experience across multiple areas of an e-commerce brand