Full-Time Bubble Tea Assistant Store Manager (Taste Orchard) - #1096981

KEBUKE is a premium bubble tea shop dedicated to crafting authentic and delicious drinks with the finest ingredients. We pride ourselves on delivering exceptional customer service and creating a welcoming atmosphere for our customers. We are looking for an enthusiastic and reliable full-time (Assistant) Store Manager to join our team at the Taste Orchard outlet! If you are passionate about bubble tea and thrive in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities

• Oversee daily store operations to ensure smooth and efficient functioning.

• Manage inventory levels, stock ordering, and supplier coordination to prevent shortages or overstocking.

• Ensure the store adheres to SOP, health and safety regulations, cleanliness standards, and quality control.

• Ensure the right cash float amount for opening and closing cashiers.

• Operate the point-of-sale (POS) system to process payments accurately.

• Handle cash, credit card, and mobile payments (third party platforms and applications).

• Manage daily cash reconciliation and report discrepancies.

• Train, and supervise team members, including baristas and customer service staff.

• Create staff schedules to ensure adequate coverage during peak and non-peak hours.

• Foster a positive and collaborative work environment.

• Maintain high standards of customer service to enhance the overall guest experience.

• Handle customer inquiries, feedback, and complaints professionally.

• Monitor daily sales performance and strive to meet or exceed sales targets.

• Manage cash handling, including opening and closing procedures and daily reconciliation.

• Analyze sales reports and implement strategies to increase revenue.

• Support promotional activities or events when needed.

• Handle feedback or complaints in a professional manner, escalating them to management if necessary.

• Maintain quality control to ensure consistency in taste and presentation of cakes, teas and toppings.

• Maintain cleanliness and organization of the store, including equipment, utensils, workstations and dining areas.

• Follow food safety and hygiene standards as required by Singapore regulations.

• Restock ingredients and supplies as needed.

• Uphold company policies and ensure a positive experience for every customer.

• Assign team members to work stations and collaborate with them to maintain a smooth workflow during peak hours.

• Ensure proper disposal of waste and perform regular deep cleaning tasks.

Qualifications

• Previous experience in food service or retail and managing a team is preferred.

• Applicants with basic food hygiene certification are preferred. Otherwise, arrangements will be discussed.

• Friendly and approachable personality with strong communication skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Reliable and punctual with a strong work ethic.

• Willingness to learn and adapt to new processes.

• 6 days workweek, must be available for full-time shifts, including weekends and holidays.

We regret to inform that only shortlisted applicants will be contacted.