Customer Relations Officer - #1096771

Key Responsibilities:

• Customer Experience & Support:

  • Greet customers by name, engage in small talk, and offer refreshments.

  • Clearly present upcoming and completed service/treatment details, addressing all customer queries.

  • Gather feedback on satisfaction and align on future treatment plans.

• Operations & Data Management:

  • Manage and communicate daily and future customer schedules to ensure staff awareness and availability.

  • Accurately input sales data, issue invoices, update customer records, and document treatment plans/packages in the system.

  • Ensure proper signing of agreements (PA) and provision of relevant documents to customers.

  • Maintain a neat shop environment, ensuring equipment and tools are readily available.

  • Manage daily cashier operations, reconcile cash, and hand over to closing staff.

• Inventory & Compliance:

  • Accurately receive, send, and register inventory in the system.

  • Conduct inventory counts and report to the purchasing manager.

  • Ensure full staff adherence to SOPs and accurate data entry reflecting committed services.

  • Report any SOP deviations or policy violations.

• Team Support & Flexibility:

  • Assist in onboarding new staff, covering SOPs and customer service guidelines.

  • Perform other duties as required by the Customer Relations Manager.

  • Ability to work overtime, weekends, and retail hours when required.

Qualifications & Requirements:

• Minimum 2 years in a similar customer service or relations position. Experience in a similar industry is an advantage.

• Proficient in PC skills (Outlook, Excel).

Course certifications in customer service or sales are advantageous.

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496EA

License: 12C6253

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