Assistant General Manager - #1095528

Leadership & Operations

• Oversee and coordinate day-to-day club operations across front-of-house, F&B, kitchen, cellar, facilities, events, and member-facing departments.

• Support the GM in executing the club’s strategic objectives and financial targets.

• Maintain operational excellence and ensure SOPs are upheld and evolved.

• Act as the acting GM in the GM’s absence, providing consistent leadership and decision-making.

Member & Guest Experience

• Lead by example to deliver exceptional member experiences that reflect the values and standards of 67 Pall Mall.

• Act as a visible and approachable leader on the floor, fostering engagement with members and guests.

People & Culture

• Mentor, coach, and lead department heads and their teams to deliver excellence and professional growth.

• Drive a culture of accountability, hospitality, and innovation.

• Support recruitment, onboarding, and performance development processes.

• Work closely with HR on performance management, recruitment, and team culture-building.

Financial & Strategic Management

• Assist the GM with budget planning, cost control, and financial oversight.

• Participate in board meetings and present insights on operations and business performance.

• Help identify and execute commercial opportunities, cost efficiencies, and member engagement strategies.

Events & Programming

• Oversee execution of all club events in partnership with Events and F&B teams.

• Bring creativity to member programming and partnerships that reflect the Club’s positioning.

Compliance & Risk

• Ensure compliance with local laws, licensing, and safety regulations.

• Maintain high standards of hygiene, security, and member confidentiality.